Get IT Support
Fast, secure remote IT support from SpliceiT engineers. Choose how you'd like to connect — we'll resolve your issue quickly.
How Can We Help You Today?
Select the option that best matches what you need right now.
What Happens Next
Once you reach out, here's exactly what to expect from your remote support session.
You Contact Us
Email itsupport@spliceit.co.za or use the contact form. Describe your issue and we'll confirm your session promptly.
Download the Tool
We'll guide you to download our lightweight remote support client. No installation — just run it and share your session ID with your engineer.
Issue Resolved
Your SpliceiT engineer connects securely, resolves the issue with you watching in real time, and confirms everything is working before ending the session.
Download Remote Support Tool
Only download and run this tool when instructed by a SpliceiT engineer during an active support session. Never share your session ID with anyone who contacts you unsolicited.
Download Remote Support ClientLink activated once configured. Contact us at itsupport@spliceit.co.za to initiate a session.
- All sessions use end-to-end encryption — your data is never exposed
- You can watch everything your engineer does in real time
- Access is session-only — once ended, we have no persistent access
- We will never contact you unsolicited or ask for your passwords
Prefer to Email Us?
Our team monitors both inboxes during business hours. For urgent issues, include [URGENT] in your subject line to ensure priority handling.
Extended (Business Plan): Mon – Fri, 07:00 – 19:00
After Hours: By arrangement (additional rate applies)
Still Need Help?
Our team is ready to assist. Reach out and we'll respond as soon as possible.